Your Privacy Is Our Responsibility

1. Introduction

beje is an online gaming platform operating for users in Bangladesh. We place the highest importance on your privacy when providing our services. This Privacy Policy ("Policy") informs you how beje collects, processes, stores, and protects your personal information.

This Policy applies to beje's website, mobile version, and all related digital services. By creating or using an account on our platform, you automatically agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy has been written so that users in Bangladesh can understand it easily. We believe transparency is the foundation of trust, and with that in mind we are fully disclosing our data-processing practices.

2. Information We Collect

beje collects your information in several ways. This information falls into three main categories:

2.1 Information You Provide Directly

During account registration and management, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Password and security questions
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account number)

2.2 Automatically Collected Information

Information collected automatically while you use our platform includes:

• IP address and device type
• Browser type and version
• Page view history and session duration
• Game play history and betting records
• Login and logout times and dates

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification agencies or payment processors. This information is used solely for security and fraud prevention purposes.

3. Use of Information

beje uses collected information only for the legitimate purposes listed below:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To securely handle deposits, withdrawals, and transactions.
• Customer Support: To provide quick and effective resolution of your questions or issues.
• Fraud Prevention: To detect and prevent unauthorized access and suspicious activity.
• Service Improvement: To enhance the functionality of our platform and the user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify patterns of excessive gambling and provide timely support.

We never use your information beyond the purposes stated above, and we do not sell it to third parties for marketing purposes without your consent.

4. Cookies & Tracking Technologies

beje uses cookies and similar tracking technologies to maintain the quality of our services and to improve your experience.

4.1 Types of Cookies

• Essential Cookies: These are necessary for the core functionality of the platform. They are used to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences such as language selection and display settings.
• Analytics Cookies: Help improve service quality by analyzing user behavior. No personal identity is attached to this data.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some core platform features from working correctly.

5. Sharing & Disclosure of Information

beje does not sell your personal information to any third party. However, we may share information in specific circumstances:

5.1 Service Providers

Information is shared with certain trusted organizations that provide services on our behalf, such as payment processors (bKash, Nagad, Rocket, banks), identity verification agencies, and technical support providers. These organizations may only use the information for their specific designated tasks and are bound by strict confidentiality rules.

5.2 Legal Requirements

We may be required to provide certain information on the basis of a court order, government directive, or a lawful request from a law enforcement agency.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

6. Data Security Measures

To keep your information secure, beje has adopted industry-standard technical and organizational security measures:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall & Antivirus: Advanced firewalls and continuous security monitoring systems are in place.
• Two-Factor Authentication: An additional layer of security is in place when accessing your account.
• Data Access Controls: Only authorized staff can access information on a need-to-know basis.
• Security Audits: Regular security tests and assessments are conducted.
• Data Backup: Your information is stored in secure, encrypted backups.

While we are committed to maintaining the highest level of security, no system is completely impenetrable. Please keep your password strong and never share it with a third party.

7. Your Rights

As a user of the beje platform, you have the following rights over your own personal information:

7.1 Right to Access

You may ask at any time what information we have collected about you and how it is being used. After your request, we will provide full details within the designated timeframe.

7.2 Right to Rectification

If any information stored on your account is incorrect or incomplete, you can request that it be corrected. Our support team will process that change promptly.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or the need to maintain transaction records.

7.4 Right to Object to Processing

You have the right to object to certain types of processing of your information, particularly for marketing or profiling purposes.

7.5 Right to Data Portability

In some cases you can request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact us by email at [email protected].

8. Third-Party Services

The beje platform includes services from third-party game providers and technology partners such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers have their own privacy policies, which also apply when you use their platforms.

For payment service providers such as bKash, Nagad, Rocket, and bank services, their respective privacy policies apply. We are not responsible for the privacy practices of these providers.

If you navigate from our website to an external site, that site's privacy policy will apply and ours will no longer be in effect.

9. Data Retention Period

beje retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected. When determining the retention period, we consider the following:

• The period during which your account remains active
• Legal and regulatory obligations
• The need to retain records of financial transactions
• The potential need for dispute resolution and defense of legal claims

Even after your account is closed, some information — particularly financial transaction records and identity verification data — may be retained for a specific period due to legal requirements. Once that period has passed, the information will be securely deleted or anonymized.

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of changes according to their nature:

• Significant Changes: A direct notification will be sent by email or within the platform.
• Minor Changes: You will be informed by updating the date on this page.

If you continue using the platform after a change, you will be considered to have accepted the new policy. We encourage you to review this policy regularly.

If you have any questions about a previous version of the Privacy Policy, please contact our support team.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. beje's privacy team is always ready to assist you.